Recently, a Twitter user shared how she discovered that the food delivery executive was coming on foot to deliver her order. While sharing her experience, she mentioned how inhumane it is to make a delivery executive walk on foot to deliver food in such harsh situations.
Here’s her post:
I have an active @swiggy_in order since the last 1 hour and 53 minutes. I just found out that the delivery executive is coming by foot. It is a summer afternoon in Mumbai and the restaurant was 4.5km away. This is absolutely inhumane. 1/n
I have been on calls and chats with multiple @swiggy_in customer support executives begging them to get him to take a cab or an auto rickshaw, assuring them I will pay for it. All they can say is, “We have noted your feedback for future orders.” 2/n
This thread and the replies show the bitter reality n state of the companies that deliver n their execs. The fear of the ppl about the job of the guy are not unfounded. I do not see reply by @swiggy_in responding to what they did to help the guy! Pathetic! https://t.co/MdEKULTohv
Definitely need more empathy and it’s gotta come from customers otherwise the businesses will not take note. I think as consumers we have to actively be willing to pay more in tips/service fees to help with this too. https://t.co/FycsUqCTSi
On a radical note, law-enforcement agencies should come down heavily on companies like Swiggy for the exploitative conditions their workers are kept in. It will be a blemish on India’s startup story but their “eye-watering” valuations anyway are because they earn by exploitation. https://t.co/jcuIvO6DmB
literally same thing happened to me 3 months ago. ordered on Zomato and waited for it for the longest time, delivery guy finally called and turns out he was a boy who CYCLED for over an hour in RAIN to deliver the order. least i could do was tip him. https://t.co/Ls32VDOiQA